Refund policy

1. All Sales Are Final

Due to the nature of vape products and for hygiene and safety reasons, opened or used products cannot be returned or exchanged for a change of mind, flavour preference, or personal preference.

Unopened products in their original packaging may be considered for return at the store's discretion, subject to applicable consumer protection laws.

2. Defective Products

Customers are encouraged to inspect their products at the time of purchase and report any suspected defects to our store as soon as possible.

If your product is not functioning properly, please contact us promptly with your receipt and details of the issue. Our team may inspect or test the product before determining an appropriate resolution.

Claims involving products that have been used, damaged, tampered with, or handled contrary to the manufacturer's instructions may require further assessment.

For issues reported after a reasonable period, we may offer 10% off your next purchase as a goodwill gesture where appropriate. This offer does not replace any refund, replacement, or other remedy required by applicable law.

3. Contact Us Before Returning a Product

Please contact our store directly to discuss any product concerns before attempting a return. We will review each situation individually and work toward a fair resolution.

Please retain your receipt and original packaging. Photos or videos showing the issue may also help us assess your claim.